All products sold during our TikTok Live Stream events & website are special promotional items offered at exclusive discounted prices. These are final sale products and cannot be returned, exchanged, or refunded.
Damages or Shipping Errors
If your item arrives defective, damaged, or incorrect, you must contact us within 48 hours of delivery at vivivpearls@outlook.com with:
Your order number
Clear photos/video showing the issue
We will evaluate each case individually and provide a resolution (replacement or refund if applicable).
Refund Processing (Approved Claims Only)
If your refund is approved, it will be processed within 7-14 business days after we receive and inspect the returned item. The refund will be issued to your original payment method. Please note: your bank or credit card company may require additional time to process and post the refund to your account.
Missed Refunds?
If you haven’t received your refund after 15 business days of approval, please contact us at vivivpearls@outlook.com.
Shipping Policy
Order Processing Time
All orders are processed and handed to our shipping carrier within 24-48 hours after payment confirmation (excluding weekends/holidays).
Shipping Cost & Delivery Time
We ship to:
North America:
Continental U.S. (excludes Hawaii, Alaska, military addresses, and territories), Canada
Oceania:
Australia, New Zealand
Asia:
United Arab Emirates, Japan, South Korea, Malaysia, Thailand, Singapore, Israel
Europe:
United Kingdom, Germany, France, Switzerland, Sweden, Spain, Portugal, Poland, Norway, Netherlands, Italy, Ireland, Finland, Denmark, Czechia, Belgium, Austria
Order Value
Shipping Fee
Estimated Delivery Time
Under $49.9
$10
8-15 business days
$49.9+
FREE
8-15 business days
Note:
Delivery times begin after processing is complete
During major sales/holidays, add 1-3 extra processing days
Tracking Information
You’ll receive a tracking number via email once shipped (activates within 24 hours)
